Job Description

Job Description

SERVICE ADVISOR

Graham Automotive Group – Sioux Falls, SD

Graham Automotive Group is looking for a motivated Service Advisor to join our Audi, Volvo, and Volkswagen service team.

This is a fast-paced, customer-focused position that requires strong communication, organization, and the ability to manage multiple priorities throughout the day. You'll work with customers who rely on you to guide them through the repair process and provide clear, honest communication from check-in to vehicle delivery.

This isn't the right job for everyone. Some days are busy, customers can be frustrated, and priorities change quickly. Success comes from staying organized, communicating well, and following through on your commitments. If you enjoy solving problems, helping people, and taking ownership of your work, you'll have the opportunity to build a rewarding career with Graham Automotive Group.

Job Responsibilities

As a Service Advisor, you'll be the primary point of contact between our customers and our service team. You'll work with Audi, Volvo, and Volkswagen owners, helping them understand their vehicle's needs, coordinating repairs with technicians, and keeping customers informed throughout the repair process.

Responsibilities include:

• Greet customers promptly and professionally.
• Obtain accurate customer and vehicle information.
• Clearly document customer concerns and vehicle symptoms.
• Recommend maintenance based on manufacturer guidelines, vehicle history, age, and mileage.
• Prepare accurate labor and parts estimates.
• Review technician inspections, photos, and recommendations with customers.
• Communicate repair progress proactively throughout the day.
• Follow up daily on vehicles delayed by diagnosis, parts availability, or extended repairs.
• Coordinate with technicians, dispatch, and parts personnel.
• Manage repair orders from write-up through vehicle delivery.
• Explain completed repairs and charges at delivery.
• Close repair orders accurately and promptly.
• Build long-term customer relationships while maintaining strong customer satisfaction (CSI).

What We're Looking For

• Excellent customer service and communication skills.
• Ability to stay organized in a fast-paced environment.
• Strong attention to detail.
• Professional attitude and appearance.
• A team-first mindset.
• Ability to solve problems and make sound decisions.
• A positive attitude and willingness to learn.
• Valid driver's license with a good driving record.

Preferred Qualifications

• Previous automotive Service Advisor experience.
• Dealership experience preferred.
• Experience with Audi, Volvo, Volkswagen, or other European/import brands.
• Experience with digital vehicle inspections and customer communication platforms.
• Knowledge of automotive maintenance schedules and repair processes.

What Success Looks Like

• Customers receive consistent communication throughout the repair process.
• Technician inspections and recommendations are reviewed with every customer.
• Delayed repairs receive daily customer updates.
• Repair orders are accurate and closed promptly.
• Strong CSI performance and positive customer feedback.
• Customers trust you and return for future service.

Benefits

• Competitive compensation based on experience and performance.
• $50,000–$95,000+ annual earning potential.
• Medical, Dental, Vision, Life Insurance, and Aflac.
• 401(k).
• Paid Time Off.
• Employee discounts.
• Factory training and manufacturer certification opportunities.
• Career advancement opportunities within Graham Automotive Group.

For more than 50 years, Graham Automotive Group has proudly served the Sioux Falls community. We're looking for someone who wants more than just a job—we're looking for someone who wants to build a career while delivering an exceptional ownership experience for every Audi, Volvo, and Volkswagen customer.

Job Type: Full-time

Schedule:

• Monday through Friday
• Rotating Saturdays
• 8-hour shifts

Work Location: In Person

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