Job Description

Join Our Team at Chick-fil-A West Midtown!

Build your career with one of the nation's most respected companies, Chick-fil-A! Our West Midtown franchise is looking for a passionate, organized, and people-focused Training Coordinator to help develop our team members and create an exceptional training experience.

As one of the busiest Chick-fil-A franchise groups in the area with three locations, we are committed to developing leaders and creating opportunities for growth. In this role, you will work closely alongside our Human Resources team and Operations leaders to ensure every new Team Member receives the training, coaching, and support needed to succeed.

This position offers a unique balance of training and restaurant operations. While your primary focus will be developing Team Members, you will also spend time working in restaurant operations, leading by example, supporting daily business needs, and reinforcing Chick-fil-A's operational standards.

If you are passionate about developing others, building relationships, and creating a culture of excellence, we'd love to meet you.

Position Overview

As a Training Coordinator, you will:

• Partner with the Human Resources team to execute onboarding and training initiatives across all three restaurant locations.
• Ensure all required training is completed accurately and on time.
• Coach and support Team Members throughout their development journey.
• Work alongside restaurant leaders to identify training opportunities and performance gaps.
• Assist with developing training plans and tracking individual progress.
• Maintain accurate training records and documentation.
• Promote Chick-fil-A's culture, standards, and values.
• Help create a positive, engaging, and encouraging learning environment.
• Provide ongoing coaching and follow-up to reinforce operational excellence and hospitality.
• Spend a portion of each week working in restaurant operations to model best practices, support peak business periods, and remain connected to daily operations.

What We're Looking For:

• Passion for developing and encouraging others
• Strong communication and interpersonal skills
• Organized with excellent attention to detail
• Positive, servant-hearted attitude
• Ability to coach, teach, and provide constructive feedback
• Strong time management and organizational skills
• Comfortable speaking in front of groups and facilitating training sessions
• Ability to build relationships with Team Members and leaders
• Ability to multitask in a fast-paced environment

Requirements:

• At least 1 year of previous experience working in high-volume, fast-paced, guest-focused environment (previous Chick-fil-A experience preferred)
• Bachelor’s degree from an accredited college or university
• Self-directed and driven leader who demonstrates respect, honesty, and integrity
• Adapts quickly, handles ambiguity, and keeps composure in a high pressure, urban setting
• Go-getter who continuously improves, communicates clearly, and motivates others with enthusiasm, positivity, and energy
• Willing to adapt work schedule to meet the demands of the business
• Has high emotional intelligence and self-awareness
• Possesses a willingness and desire to serve and learn- has a growth mindset

Benefits:

• Sundays off
• 401k matching
• Paid Vacation
• Health, Dental, Vision Insurance Plans
• Tuition Reimbursement
• 100% Tuition Covered while attending University of the Cumberlands Online starting Day One
• Health and Wellness monthly reimbursement
• Free meals with every shift and access to discounted catering pricing
• Professional development and leadership growth opportunities

At Chick-fil-A West Midtown, we believe our people are our greatest asset. As a Training Coordinator, you'll have the opportunity to invest in others, shape the future of our team, and help create remarkable experiences for both our Team Members and our guests. Working alongside our Human Resources and Operations teams, you'll play a vital role in developing leaders, strengthening our culture, and ensuring operational excellence across all three locations.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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